REFUND & RETURNS POLICY
At Kataidltd, we strive to provide quality products and excellent service. Please review our refund and returns policy below.
Non-Refundable Items
We do not accept returns or issue refunds for our goods unless exceptional circumstances apply, as detailed below.
Returns
To be eligible for a return:
• You must notify us within 14 days of receiving your order.
• The item must be in its original condition: unused, and in its original packaging.
• A valid proof of purchase (e.g., receipt) is required.
Please note: Refunds will only cover the product's cost. Shipping and postage fees are non-refundable.
To request a return, contact us at sales@vizogic.com We do not offer free returns, so any shipping costs for returning the item will be the customer’s responsibility. Items returned without prior authorization will not be accepted.
Return Address:
Kataidltd,
19 Queensway,
Llandovery,
Carmarthenshire,
Wales,
UK,
SA200BH
If you have any questions about our returns process, please email us at
Damaged or Incorrect Items
If your item is damaged, defective, or incorrect upon arrival:
• Please inspect your order as soon as it is delivered.
• Contact us immediately at sales@vizogic.com so we can resolve the issue promptly.
Refunds
Once we have received and inspected your returned item, we will notify you of the outcome:
• If approved, your refund will be processed using your original payment method.
• Please allow time for your bank or credit card provider to process and post the refund.
Returned to Sender Policy
Orders returned to us due to an incorrect address provided by the customer will not qualify for a refund of the shipping fees.
• Customer Responsibility: It is the customer’s responsibility to provide accurate and up-to-date shipping information at the time of placing an order.
• Address Confirmation: Please double-check your shipping details before finalizing your purchase. Kataidltd will not be held responsible for delays or additional costs caused by incorrect address information.
By placing an order with Kataidltd, you confirm that you agree to these terms.
If you have any questions or concerns about this policy, please contact us at sales@vizogic.com